FAQs

Everything you need to know before your stay

Find helpful answers to common questions about staying at Fairmont Hanoi, including reservations, rooms, amenities, accessibility and hotel services. If you need further assistance, our team is always ready to help.

Reservation

What are check-in and check-out times?

Check-in at Fairmont Hanoi begins from 3:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability.

What happens with late arrival?

If you expect to arrive late, please inform the hotel in advance. Your reservation will be held according to the booking policy. For guaranteed bookings, the room will remain reserved for your arrival.

Rooms

Amenities & services

Do you offer airport transfers?

Yes, Fairmont Hanoi offers private airport transfer services upon request. Please contact our concierge or reservations team to arrange your transfer.

Luggage

Access

Disabled Guests

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