To ensure every guest enjoys a peaceful and restorative experience, we kindly ask that you respect the privacy and tranquility of others. Please refrain from using mobile devices or reading materials during your visit.
Fairmont Spa is a smoke-free environment. Towels, robes, slippers, and amenities are provided for your comfort. Disposable underwear is available for both ladies and gentlemen during treatments.
Children must meet the minimum age requirement to access spa facilities.
RESERVATIONS
Please inform our Spa Reception of any medical conditions, allergies, or physical concerns so we may tailor your experience with care. Expectant mothers are kindly advised to notify us in advance to ensure the most suitable treatment recommendations.
ARRIVAL TIME
We recommend arriving 45 to 60 minutes prior to your scheduled treatment to allow ample time to relax and enjoy our wet area facilities. Bathrobes, towels, slippers, and toiletries are provided.
Late arrivals may shorten your treatment time, reducing its effectiveness. The full service fee will apply for the reserved duration.
PERSONAL BELONGINGS & VALUABLES
The management is not liable for loss, damage, or theft of personal items. We advise against leaving valuables unattended in public areas.
To preserve the calm environment, please ensure mobile phones, electronic devices, and cameras remain turned off or on silent during your visit.
PAYMENT & GRATUITIES
Spa services may be settled by cash, credit/debit card, valid voucher, or room charge for in-house guests.
All prices are quoted in Vietnam Dong and are exclusive of government taxes and service charge.
CANCELLATION & NO-SHOW POLICY
A 100% service fee applies for cancellations made less than four hours before the scheduled appointment or in case of no-shows.
OPERATING HOURS
Fairmont Spa is open daily from 09:30 AM to 10:00 PM.
For reservations or further assistance, please contact our Spa Concierge, who will be delighted to help you select your ideal treatment or wellness journey.
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